Dusty Rogers
Stove Repair and Installation
2272A South 6th Street
New York, NY 10453

Dear Mr. Rogers: I visited your store to determine a price range for installing a new wood-burning stove in my home. I openly disclosed that my budget for the project was around $4,000, with $5,000 being the absolute limit of my funds. I was told that this would be enough. However, your subsequent proposal with amounts totaling over $6,800 [Question−1]

I asked that my deposit check be returned as I could not afford the project. I then received a bill from you for $129 for consultation. While I understand that your time is valuable, none of your literature indicates a charge for the initial discussion of a potential project. Quite truthfully, I would not have scheduled the appointment [Question−2]

I called to discuss the invoice and explained over the telephone that I felt I was [Question−3] to compromise by paying one-half the bill. The store representative told me that someone would call me back regarding the invoice and [Question−4] Since no one has called me to express non-acceptance of my offer, I am enclosing a check for $64.50.

Sincerely,
J. E. Johnson